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Customer Service
Support

Average Salary/month: $645 - $1250 

Tasks

  • Engage in professional and friendly communications with customers via call/email/chat 

  • Actively listen to customer needs and inquiries to determine appropriate service actions 

  • Assist colleagues and other employees with administrative duties 

  • Refer any customer questions regarding products or services to the appropriate person 

  • Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers 

  • Use various software applications such as spreadsheets, field and work management, CRM, and scheduling software to enter, edit, and/or format data and/or reports 

Skill Sets

  • Multiple years in customer service 

  • Excellent oral & written communication skills (English language) 

  • Excellent customer relationship skills 

  • Excellent organization skills 

  • Ability to multi-task 

  • Ability to work in a team environment and take direction from management and supervisors 

  • Computer or data entry skills 

  • Proficient in Microsoft Tools and Google Suite 

  • Has great attention to detail 

  • Ability to meet deadlines 

  • Requires minimal supervision 

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